Terms & Conditions 2way – Platform Terms of Use Online Gambling Malaysia

In these Terms and Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

• "2way" or "Platform" refers to the official website, mobile app, and all services provided under the 2way Malaysia brand.
• "Member" or "User" refers to any individual who has registered an account on the 2way platform and is eligible to use the services offered.
• "Account" refers to the personal profile registered by a member to access and use 2way's services.
• "Account Balance" refers to the total funds held in a member's account, including deposited funds, winnings, and eligible bonus amounts available for gameplay.
• "Bonus" refers to bonus cash, free spins or any other benefit granted by 2way to members as part of a promotion or rewards programme.
• "Game" refers to all games available on the 2way platform, including slots, live casino, card games, live sports, and e-sports.
• "Wagering Requirements" refers to the number of times the bonus value must be wagered before winnings derived from that bonus become eligible for withdrawal.
• "Fraudulent Activity" refers to any attempt to exploit or manipulate the 2way system dishonestly, including the use of bots, hacking, or unauthorised collusion between multiple accounts.

To register and use the 2way platform, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age and above at the time of registration. 2way takes the protection of young persons seriously and reserves the right to request age verification documents at any time.
• You must be a Malaysian citizen or a legal permanent resident in Malaysia with an active Malaysian identification card number.
• You must have full legal capacity to enter into binding agreements and must not be prohibited by any applicable law or regulation from using online gambling services.
• You are not currently enrolled in a self-exclusion or voluntary exclusion programme on any gambling platform that would prevent you from using related services.
• You are not registering on behalf of another person or at the direction of an ineligible third party.

The 2way account registration process is straightforward and quick, but is subject to the following conditions, which must be fully observed:

• Each individual is only permitted to hold one active account on the 2way platform only. Creating multiple accounts using different names, phone numbers, email addresses, or financial details is strictly prohibited.
• All information you provide during registration — including your full name, Malaysian phone number, email address, and other details — must be accurate, current, and truthful. False or incomplete information may result in account suspension or termination.
• You are solely responsible for keeping your account password confidential. 2way will not be liable for any losses arising from unauthorised access resulting from your failure to safeguard your login credentials.
• You must notify 2way immediately via [email protected] if you suspect that your account has been accessed by an unauthorised party.
• 2way reserves the right to request identity verification documents (such as a copy of your MyKad) at any time for the purpose of complying with Know Your Customer (KYC) procedures. Failure to provide the requested documents within the stipulated timeframe may result in temporary account suspension.

2way accepts deposits via approved local Malaysian payment methods. All deposit transactions are subject to the following conditions:

• Accepted payment methods are: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u and CIMB Clicks. 2way does not accept cryptocurrency, foreign credit cards, or any payment method not listed on the platform.
• The minimum deposit is RM 10 per transaction. No maximum deposit limit is set, though transactions exceeding a certain amount may require additional verification in accordance with compliance requirements.
• All deposit transactions must use an eWallet account or bank account that is registered under the same name with your 2way account. Deposits made using third-party accounts are not permitted and may result in account suspension and fund freezing.
• Funds deposited into a 2way account may only be used for gambling purposes within the 2way platform. 2way is not liable for any financial losses incurred by members as a result of betting activity.
• If you experience any issues with a failed or delayed deposit credit, please contact the 2way support team with proof of transaction (screenshot or receipt) within 24 hours.

Withdrawal of winnings at 2way is processed promptly using the same Malaysian payment methods available for deposits. The following conditions apply:

• The minimum withdrawal amount is RM 30 per transaction. 2way Diamond VIP members have no maximum withdrawal limit.
• Withdrawals to Malaysian eWallets such as Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay are processed within 3 to 5 minutes after the request is submitted. Withdrawals via DuitNow, FPX Maybank2u and CIMB Clicks may take 5 to 15 minutes depending on bank operating hours.
• Withdrawals must be made to an eWallet or bank account registered under the same name as your 2way account. Withdrawals to third parties are not permitted under any circumstances.
• Prior to processing your first withdrawal, members may be required to complete an identity verification (KYC) process by submitting the requested documents. This is a standard security measure to protect your account.
• Bonus funds received cannot be withdrawn directly. They may only be withdrawn after the wagering requirements specified in the relevant bonus terms have been fully met.
• 2way reserves the right to suspend or cancel a withdrawal request if there are signs of fraudulent activity, a breach of terms, or a need for further investigation. Members will be notified via email should such a situation arise.

2way offers a variety of bonuses and promotions to active members. All bonuses are subject to the specific terms and conditions stated alongside each offer, as well as the following general guidelines:

• Welcome Bonus (up to RM 888): Available to new members who register and make their first deposit. Wagering requirements, game restrictions, and bonus validity periods are detailed on the relevant promotion page.
• Wagering Requirements: All bonuses carry wagering requirements that must be met before any bonus winnings can be withdrawn. For example, a bonus with a 20x wagering requirement means the bonus amount must be wagered 20 times in total before a withdrawal is permitted.
• One Active Bonus at a Time: Members may only hold one active bonus offer at any given time, unless otherwise stated in the relevant promotion's terms.
• Bonus Abuse Policy: Any attempt to abuse the 2way bonus system — including registering multiple accounts to claim bonuses repeatedly, betting on both sides to satisfy wagering requirements, or any other form of exploitation — is strictly prohibited and may result in bonus forfeiture and account closure.
• 2way reserves the right to modify, withdraw, or cancel any bonus offer at any time without prior notice. Such changes will not affect bonuses that are already active and in the process of having their wagering requirements fulfilled.

All games on the 2way platform are subject to their respective specific rules, as well as the following general guidelines that apply across all game categories:

• The outcome of all games on 2way — including slots such as Golden Dragon, Aztec Treasure, and Dancing Lion; card games such as Thai HiLo; Live Casino; live sports including the Malaysian Super League and EPL; and e-sports — is final and cannot be disputed once a round or match has concluded.
• All games use an independently audited RNG system. 2way is not responsible for any losses incurred by members in games conducted fairly and in accordance with the rules.
• In the event of a technical disruption during gameplay — including internet outages, server failures, or app freezes — 2way will endeavour to restore the account to its state prior to the disruption, based on available system records. 2way's decision in such matters is final.
• The use of automation software, bots, scripts, or any tools that facilitate automated gameplay is strictly prohibited. Accounts suspected of employing such methods will be investigated and may be terminated without notice.
• The minimum and maximum bet values for each game are as displayed within the game interface. 2way reserves the right to amend these betting limits at any time.

2way members are expected to engage with the platform and fellow players in a respectful and responsible manner. The following behaviour is strictly prohibited:

• The use of offensive, obscene, defamatory, or racially or religiously inflammatory language on any 2way communication platform, including the customer support live chat.
• Any attempt to hack, attack, disrupt, or compromise the technical infrastructure of the 2way platform in any way.
• Fraud, identity theft, use of stolen credit cards or bank accounts, or any other illegal activity involving the 2way platform.
• Unlawful collusion between members in live games or Live Casino to gain an unfair advantage over other players or over the 2way platform.
• Spreading false or misleading information about the 2way platform to the public or on any social media or online forum.

Any breach of the above prohibitions may result in immediate account suspension or closure, freezing and forfeiture of account balances, and where applicable, legal action under the relevant laws of Malaysia.

2way reserves the right to suspend or close any member account in the following situations:

• Violation of any part of these Terms and Conditions or other policies of the 2way platform.
• Suspected or confirmed fraudulent activity, money laundering or other unlawful activities.
• Failure to provide the requested identity verification documents within the specified time frame.
• Registration by individuals who do not meet the eligibility criteria (e.g., under 21 years of age).
• At the member's own request, including voluntary account closure or a self-exclusion request related to responsible gaming.

Members who wish to voluntarily close their account may contact the 2way support team at [email protected]. Any unused deposited funds (excluding bonuses with unfulfilled wagering requirements) will be returned to the original payment method within 5 to 7 business days after the closure request is approved.

By using the 2way platform, you acknowledge and agree to the following limitations of liability:

• 2way is not liable for any financial losses incurred by members as a result of betting activity on this platform. Betting carries the risk of losing money, and it is entirely the member's responsibility to play within their financial means.
• 2way is not liable for any service disruptions, delays, or technical failures arising from factors beyond our control, including internet outages, power failures, external cyberattacks, or natural disasters.
• The information and content available on the 2way platform are provided "as is" without any express or implied warranty as to their accuracy, completeness or suitability for any particular purpose.
• 2way's total liability to any member under any circumstances shall not exceed the total amount deposited by that member into their 2way account in the 30 days preceding the relevant liability claim.

2way takes the privacy and security of members' personal data very seriously. The collection, use, and protection of your personal data are governed by Privacy Policy 2way that are separate and form part of this binding agreement:

• All personal data collected during registration and platform use — including your name, phone number, email address, payment details, and gaming records — is protected with 256-bit SSL encryption.
• 2way will not sell, rent, or share members' personal data with third parties for marketing purposes without the member's explicit prior consent.
• Personal data may be shared with the relevant authorities if required under Malaysian law or as part of an investigation into fraudulent activity or money laundering.
• Members have the right to request access to, correction of, or deletion of their personal data by contacting [email protected]. 2way will process such requests within a reasonable timeframe in accordance with applicable data protection laws in Malaysia.

2way reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any material changes will:

• Posted on this page with an updated "Last Updated" date.
• Communicated to active members via in-app notification or email to their registered address, at least 7 days before the amendment takes effect for significant changes.

Continued use of the 2way platform after the effective date of any amendment constitutes full acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account by contacting [email protected] before the amendment's effective date.

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through good-faith negotiation, and if unsuccessful, through binding arbitration in Malaysia.